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Corrections and outdated material

When you spot a mistake, a closed promotion, or a detail that no longer matches the live casino, send the specifics through this page. The editorial team checks every report against the operator’s current terms and corrects the entry without undue delay. Include the page or section where you saw the problem and, if possible, what the correct information should be.

For a correction to be acted on, it helps to state the exact game, bonus or policy involved. Vague reports such as ‘something is wrong with the payouts’ cannot be verified and will not lead to a change. Keep the report factual and the team will treat it as a priority.

Questions the editorial team can answer

This contact channel covers the review itself: whether a bonus is still offered, how a wagering requirement is worded, which payment methods appear on the operator’s site, and whether a licence or responsible-gambling tool is mentioned in the listing. The team can also clarify how a rating was reached and what evidence a particular claim is based on.

Anything about your own account sits outside this remit. Login failures, verification requests, bonus disputes and cashout delays are matters for the operator’s customer service, because the review site holds no access to player accounts and no ability to intervene in them. The editorial team cannot reset a password, reverse a transaction or influence a pending withdrawal.

Account, deposit and withdrawal issues

Deposit and withdrawal problems must go to the operator directly. The casino controls the payment flow, holds the funds, and is the only party that can investigate a missing transaction or a rejected cashout. A review site cannot see your balance, your transaction history or your verification status, and it has no standing to act on your behalf.

If the operator’s support has not resolved the matter, the next step is the complaint channel the casino itself publishes, or the dispute service named in its terms. Escalating through the correct route preserves your rights; contacting a review site instead only delays the process. The editorial team will not relay account complaints to the operator, because such messages carry no player verification and would be ignored.

What to send and what to expect

For editorial matters, a short description of the issue and the relevant page name is enough. For account matters, do not send your login details, passwords or full card numbers through any contact form. Use the operator’s own secure channel for anything involving your personal data.

• Corrections and outdated information: accepted and processed by the editorial team.
• Questions about how a review was written: answered here.
• Deposits, withdrawals, verification, bonuses and account access: refer to the operator’s support.
• Complaints about an unresolved operator issue: follow the casino’s published complaint or dispute procedure.

Every message is read, and replies are sent as quickly as the volume of mail allows. The team does not publish private correspondence, and it does not share your contact details with the operator or with any third party.